The concept of technology in hospitality isn’t new. With “Connie” the robotic Front Desk Agent at Hilton and Yotel “human-free” check-in experience. We have seen package lockers replace concierge in residential buildings and room service attendance have become self-operating robots. There are robots making pizza and your favorite chicken in restaurants. The last hold out for embracing technology has been the spa and wellness industry, until now.
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